Skills & Competencies for Inside Sales Manager

Inside Sales Manager job profile

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JOB SUMMARY for Inside Sales Manager

Oversees the activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls.

JOB RESPONSIBILITIES for Inside Sales Manager

Coordinates closely with marketing and field sales to gather insights and understand customers' unique needs, market conditions, and competitors. Develops sales strategies and supporting activities, including renewals, special offers, and discounts. Provides appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Trains and coaches staff in selling and relationship-building skills needed to grow and maintain sales pipelines.

Inside Sales Manager SALARY RANGE

BASE 50%
$103,482
TOTAL 50%
$120,442
Job Level
M02
Job Code
SM15000416
Education/Degree
Bachelor's Degree
Reports To
Director

Inside Sales Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Inside Sales Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Inside Sales Manager

1 Job Family Competencies – Outbound Sales Calls
Proficiency Level -4
Skill definition-Initiating calls to prospective customers to sell products and services that prioritize the needs and interests of buyers.
Level 1 Behaviors
(General Familiarity)
Describes the process flow of handling outbound sales calls.
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Level 2 Behaviors
(Light Experience)
Identifies key sales metrics used to measure the success of outbound sales calls.
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Level 3 Behaviors
(Moderate Experience)
Handles complex sales inquiries and follow-ups to enhance customer engagement on outbound calls.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions on proper handling of outbound sales calls to ensure lead and sales generation.
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Level 5 Behaviors
(Mastery)
Builds an efficient outbound sales system to improve call quality and optimize call performance.
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2 Job Family Competencies – Cold Calling
Proficiency Level -3
Skill definition-Prospecting techniques used in search of potential customers and to boost sales.
Level 1 Behaviors
(General Familiarity)
Describes the procedures on how to initiate engagements through cold calling.
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Level 2 Behaviors
(Light Experience)
Conducts high-volume prospecting to generate qualified leads.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates advanced sales engagement skills to target new prospects with heavy cold-calling.
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Level 4 Behaviors
(Extensive Experience)
Leverages in-depth research for target markets to acquire a successful sales cycle.
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Level 5 Behaviors
(Mastery)
Conceptualizes the overall vision of our organization's cold calling procedure to keep the entire process consistent.
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3 Inside Sales Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Inside Sales Manager
Proficiency Level - 4
5 Competency for - Inside Sales Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Inside Sales Manager

1 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -3
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Contrasts KPI with other performance management tools, such as Balanced Score Card (BSC) and Objectives and Key Results (OKR).
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Level 2 Behaviors
(Light Experience)
Compiles and updates KPI data to show impact on productivity.
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Level 3 Behaviors
(Moderate Experience)
Communicates KPI-related initiatives such as what, why, and how to ensure transparency.
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Level 4 Behaviors
(Extensive Experience)
Consults on using KPI for business review and forecasting.
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Level 5 Behaviors
(Mastery)
Champions the adoption of KPI-based management to promote high-performance culture.
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2 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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3 Inside Sales Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Inside Sales Manager
Proficiency Level - 4
5 Competency for - Inside Sales Manager
Proficiency Level - 5

Summary of Inside Sales Manager skills and competencies

There are 0 hard skills for Inside Sales Manager.
12 general skills for Inside Sales Manager, Outbound Sales Calls, Cold Calling, Inside Sales, etc.
12 soft skills for Inside Sales Manager, Key Performance Indicators (KPI), Planning and Organizing, Coordination, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Manager, he or she needs to be skilled in Key Performance Indicators (KPI), be skilled in Planning and Organizing, and be skilled in Coordination.

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